Can I refuse clients?

As a Petsitter, if you message back and forth with a client, they book you and after a few days you cancel the assignment, it has to be for good reason. The booking is a commitment between both the Petsitter and the client.

If there is a case where you cancel without a serious reason, our team will be entitled to exclude you from our website.

This is due to the fact people can have organised holidays months or even years in advance and if they are let down last minute this is a major inconvenience and can cost the client a lot of money and undue stress. In a circumstance like this, our team will be contacting the Petsitter and the client to investigate every situation where this occurs.