Our priority is and always has been your pet’s safety and happiness. Therefore, we have multiple processes in place to ensure the quality of Petsitters when they sign up and throughout their time on Holidog.
We have a validation process when the Petsitters sign up, such as age restrictions to people under the age of 18. Our advisors carefully review each profile and only accept profiles that meet the Holidog standards. Another feature we have put in place is a feedback system for Petsitters whereby the clients are encouraged to leave detailed honest reviews on the pets time away. You can browse through all client reviews to help you with your decision!
If you changed your mind about a selected Petsitter after you have booked and had the first meeting, you can always re-launch your search for free and let us know about any concerns or issues you have so we can investigate!
Please bear in mind that we are currently experiencing technical issues with the mobile app and site, therefore a lot of features are not available on these platforms. Our tech team is working on it, and hopefully it will be running soon. If you do not have access to a PC or laptop, please get into contact with us and we will help you book over the phone.