It is possible that our Petsitters have other jobs/are on holiday/or just not able to check emails at that particular moment.
Petsitters should update their calendars so that they are not shown on searches however there can also be unforeseen emergencies. They could also refuse an assignment that they have been selected for as they do not think they can provide the best care possible for the pet, this could be if it is big/multiple dogs and they don't think they could handle them and give them the best care and attention.
If your assignment is urgent, please contact us by email at mary@holidog.com and we will help you in finding a Petsitter!
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