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How can I delete my account?

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10 comments

  • Michael Miller

    according to you every page has a link to unsubscribe. This is the 3rd  page I open and there is no such thing at the bottom of any of these 3 pages?

    -1
  • Bram

    Hello Michael,

    The unsubscribe link is at the bottom left, under the "about" section after you have logged in.

    Could you perhaps provide us with the URL of the page you are visiting? I have tried a few pages with a test account and it is visible so far.

    Let me know so that I can help with that ASAP. In the meantime, if you wish you cancel your account, you can also make a request at mary@holidog.com and our customer service team will take care of it!

     

    Best regards,

    Florian from Holidog

     

    0
  • Laura Annan

    What a rubbish site and app!! Please hurry up and delete my account... there's no such thing as About section at bottom left of any page!!

    1
  • Bram

    Hello Laura,

    Are you using our mobile version? If yes, it is true some features have not been implemented yet, what I have described is only available on our computer version of the website.

    I do not have access to your personal information from here, have you already emailed our customer service? They just need your email to delete your account within the day.

     

    Best regards,

    1
  • Michael Miller

    So I'm still signed in!

    Since you send me email via a no reply msg I was not able to send you a screen shot of the missing "unsubscribe" link at the left bottom pages of anything I logged on. You also assumed I was somewhere where Mary@ is not appropriate and this site here says for me it should be Emma....This shows again how poorly this website is managed and Laura above is spot on. 

    So since things are done on this  site why don't you tell Emma@holi...I'm tempted to rename this address! To delete my account and send me a no reply  confirmation that it has been done - at least this would be a very positive step for me.

    1
  • Monica Laita - Blueyonder

    There's no 'about' link at the bottom of the holidog page. I have no time for this, not time to try to take my name off your list. It's unacceptable, look above, so many people in the same situation!

     

    I urge you to take me off your list immediately!

    0
  • Bram

    dear Monica,

     

    If you are using the mobile version of the website, the feature isn't there for now as we had a few issues with our mobile website.

    If you are struggling, we'd be happy to help you here! I do not have your email address therefore I cannot identify your account, please send your request to our customer service (see the emails listed above) and we will do all this for you.

     

    Best regards,

    0
  • Monica Laita - Blueyonder

    Above where?????  You can't even be asked to type it for me?

    Again another guiding info totally useless!
     
    No I’m not on a mobile devise by the way, I’m on my imac
     
    Change job guys, you are a total nuisance!
    0
  • Monica Laita - Blueyonder

    AGAIN! PLEASE PROVIDE EMAIL ADRESS / CORRECT INFO IN ORDER TO BE OFF YOUR LIST

    !!!!!!

    0
  • Bram

    Dear Monica,

     

    I meant above in the article: the email is : mary@holidog.com.

     

    Best regards,

    0

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