How can I delete a subscription?

If you have a subscription, you cannot delete it yourself. If you would like your subscription to be ended, please e-mail:

[e-mail] (UK)

[e-mail] (Australia)

[e-mail] (New Zealand)

However, you can turn off the automatic renewal function yourself. You can do this by clicking on the drop down list next to your name once you log in, and clicking on 'MY SUBSCRIPTION'.

You will see an 'Options' section where there is the option to turn the automatic renewal off. Below is a screenshot of what this screen looks like. This means that when your subscription ends, it will not renew again and you will not be charged again.

If you cannot find this page, click this link:

https://uk.holidog.com/Client/Subscription (UK)

https://au.holidog.com/Client/Subscription (Australia)

https://nz.holidog.com/Client/Subscription (New Zealand)

Please bear in mind that we are currently experiencing technical issues with the mobile app and site, therefore a lot of features are not available on these platforms. Our tech team is working on it, and hopefully it will be running soon. If you do not have access to a PC or laptop, please get into contact with us and we will help you.