Before the booking, if you accept the alert sent by a client, you can discuss with them directly from your account via the integrated mailbox in your account. Don't hesitate to ask questions to understand perfectly what the client wants and if it's okay for you.
It is VERY important that you take your time discussing details : Is the dog a puppy, is it used to living outside or Inside? Does it live with other pets? Which ones? Does it exercise a lot? Does it need a special diet? Does it have any allergies?
All these questions and many others need to be answered.
Only after the booking will you receive the phone number and all the necessary details to discuss with the client on the phone and prepare everything. From there, you have the opportunity to meet them before the assignment.